Refund Policy
Last updated: 17 October 2026
It runs, or it’s free. If Shorts Studio won’t run on your computer and we can’t fix it together within 14 days of your purchase, you get a full refund.
How to ask
- Write to [email protected] within 14 days of purchase. Include your order number, your computer (Mac or Windows, and its version) and what happens when you start the App.
- We will try to get it running with you. Most problems are the first-launch security warning or the Replicate token, and the setup guide covers both.
- If it still won’t run, the full price is refunded through Paddle, our Merchant of Record, to the card or PayPal account you paid with. Refunds usually show up within 5–10 business days, depending on your bank.
Good to know
- The guarantee covers the price of the App. What you spend on generations is paid to Replicate, not to us, so we can’t refund it.
- Other refund requests are handled case by case. Write to us.
- Purchases are processed by Paddle.com, the Merchant of Record for all our orders. You can also request a refund directly from Paddle at paddle.net.
- This policy does not limit any rights you have under consumer law where you live.